I am compiling a list of companies whose customer service contact point is answered by “Our Menu Has Changed”. For years, you could call a company and there would be a ‘live’ person, speaking English who would answer the phone.
Then, a few years ago, companies determined to save money by installing autodial systems that had you go through a whole number of steps with required digits to “Select” to be placed on hold with horrible “Muzak type” music. After a long time, we would hang up in disgust. THEN, came the ‘language’ issue that usually began in Spanish telling ‘in Spanish’ the extension to speak to someone who spoke Spanish, then ‘in English’, “Press ” another number. Then, horrible music and the same long wait. Now, we get “For English” first, but still even worse music on hold. There are just too many companies out-sizing with foreigners who slaughter English and in some incidents a selection of just someone who can answer your question is “For All Others” and it goes to even worse music. I have a medical equipment supplier whose procedure simply repeats the same “menu change” numerous times!??
One customer service phone number will give the menu change routine and then give a ‘wait time of up to 30-minutes’.
I vote to return to the old days when a live, English Speaking American (Texan preferred) would answer with a friendly ‘hello’ and ‘direct my call’, how about you? I think there should be a law against, “Please Listen Closely as our menu option has changed”.
“May the God of hope fill you with all joy and peace as you trust in him, so that you may overflow with hope by the power of the Holy Spirit.”
And that’s what I get from MY box of chocolates. AMEN